Terms & Conditions

1. Who we are

Santika Villas is operated by PT Mango and Egg International, a company registered in Indonesia under NIB 9120002280664, at Dusun Gili Air, Kel. Gili Indah, Kec. Pemenang, Kab. Lombok Utara, Nusa Tenggara Barat, Indonesia. You can reach us at hello@santikavillas.com or through our contact form.

In these terms, "we", "us" and "our" mean PT Mango and Egg International, and "you" means the person who makes a booking and everyone staying under it.

2. These terms

These terms apply to every stay at Santika Villas booked on this website, including through the booking engine on our booking page. They are the agreement between you and us, together with the details shown in your booking confirmation. By completing a booking you accept them. Our Privacy Policy explains how we handle your personal data.

3. Booking

You book on our booking page, where the booking engine, provided for us by Qontaktly, shows live availability and prices. When you start a booking, the dates are held for you for about one hour while you pay.

Your booking is confirmed only when your payment has been received and we have sent your booking confirmation by email. Please check the dates, the number of guests and your contact details before you pay; we rely on them to prepare your stay.

The person who makes the booking must be legally able to agree to these terms, and is responsible for everyone staying under the booking keeping to them.

4. Prices and payment

Prices are in Indonesian rupiah (IDR). The total for your stay is shown before you pay, and payment of 100 percent of that total is taken when you book.

Payments are processed securely by our payment provider, Xendit, inside the booking engine; a payment link we send you in chat is processed by Stripe. Your card details go directly to the payment provider. We never see or store your full card number.

If you pay with a card in another currency, your bank sets the exchange rate and any fees it charges. Refunds are made in IDR, so the amount that reaches you in your own currency can differ from what you paid.

Anything you arrange with us during your stay, such as boat transfers or activities, is priced and paid for separately.

5. Cancellation and changes

If you cancel, the charge depends on how close to your check in date we receive your cancellation:

• Up to 14 days before check in: free cancellation, and you receive a full refund.
• Within 14 days of check in: 50 percent of the total stay is charged, and the rest is refunded.
• Within 7 days of check in, or if you do not arrive: 100 percent of the total stay is charged.

To cancel, email us at hello@santikavillas.com or write to us through our contact form, quoting the name and dates on your booking. Your cancellation counts from the time we receive it, in Gili Air time (WITA, UTC+8).

Changing the dates of a booking is treated as a new reservation, subject to availability and to any difference in price.

If we ever have to cancel your booking, for example because the villa cannot be used, we will refund everything you have paid, or offer you other dates if you prefer.

6. Refunds

Where a refund is due under these terms, we refund it to the original payment method. Refunds are processed within 2 to 5 business days; your bank or card issuer may take a few days more to show it on your statement.

7. Check in and check out

Check in is from 15:00 (3pm) on the day you arrive. Check out is by 10:30 (10:30am) on the day you leave. Both are Gili Air time.

An earlier check in or a later check out may be possible when the villa is free. Ask us before you travel; it applies only once we have confirmed it.

8. Your stay

• The villa sleeps up to 4 guests, and only the guests named in your booking may stay overnight.
• Pets are not allowed.
• Smoking is not allowed inside the villa.
• The pool is not supervised. Children must be watched by an adult at all times in and around the water.
• Please look after the villa and the garden. You are responsible for damage caused by you or your guests beyond ordinary wear, and we may ask you to pay the reasonable cost of putting it right.
• Please respect our neighbours and the island community, and keep to Indonesian law.

9. Activities and transfers

When we help you arrange a boat transfer, a dive, a snorkel trip or another activity, it is provided by an independent operator under that operator's own terms. We coordinate it for you; the operator is responsible for providing it.

10. Our responsibility

Nothing in these terms limits any responsibility that cannot be limited under Indonesian law. Otherwise, we are not responsible for the loss of or damage to belongings you bring to the villa; please use the in-room safe for valuables.

We are not responsible for a failure or delay caused by events outside our reasonable control, such as severe weather, the cancellation of boat services, natural disasters or government restrictions. We strongly recommend travel insurance that covers cancellation.

11. Questions and complaints

If something is not right during your stay, please tell us straight away so that we can put it right. After your stay, email us at hello@santikavillas.com.

12. Governing law

These terms are governed by the laws of the Republic of Indonesia.

13. Changes to these terms

We may update these terms from time to time. The version on this page when you make your booking is the one that applies to it. The date at the top of this page shows when the terms last changed.